Responsible Gaming at kotk
We believe gaming should be entertaining, safe, and always within your control. Here is everything you need to play responsibly on kotk.
Our Approach to Responsible Gaming
How kotk supports every Bangladesh player in staying in control of their gaming activity.
kotk is Bangladesh's trusted online gaming destination, and we take our responsibility to players seriously. We believe that gaming is a fun leisure activity — but only when approached with awareness, self-discipline, and clear personal limits. For the vast majority of kotk players, gaming is exactly that: an enjoyable way to experience cricket betting, slots, live casino, and crash games in their spare time. However, we also recognise that for a small number of people, gambling can become problematic, and we are committed to doing everything we can to prevent harm and provide support.
Responsible gaming at kotk is embedded in how we build and operate the platform — not just a compliance exercise. Every player account comes with a full suite of self-management tools accessible directly from account settings. Our support team is available 24/7 to assist any player who needs help. We also enforce a strict 21+ age requirement across the entire kotk platform, and we take underage access prevention very seriously.
Responsible Gaming Tools on kotk
Five built-in features to help you stay in control — available in your account settings at any time.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you deposit into your kotk account. Reductions take effect immediately. Any request to raise a limit is subject to a 24-hour cooling-off period before the higher limit activates.
Session Time Limits
Set the maximum length of a single gaming session. When your limit is reached, kotk automatically logs you out regardless of ongoing activity. Limits range from 30 minutes upward, so you can tailor them to your lifestyle.
Self-Exclusion
Request a gaming freeze from 7 days up to 5 years. During self-exclusion, your account is fully restricted — no deposits, no bets, no gaming. The exclusion cannot be reversed before the period you chose expires.
Reality Check Notifications
Enable pop-ups that appear at regular intervals during active play, showing how long you have been playing and your net session result. They help you stay aware of time and money spent without disrupting your session if you choose to continue.
Account Activity History
Access a full record of your deposits, withdrawals, bets, and session logs from your account dashboard. Reviewing your activity regularly is a healthy habit that helps you stay within the limits you set for yourself.
Recognising the Warning Signs
Signs that gaming may be becoming a problem for you or someone you care about.
Problem gambling can affect anyone, regardless of income, background, or how long they have been playing. The earlier it is recognised, the easier it is to address. If you identify with any of the following signs, kotk strongly encourages you to use our self-exclusion tool and seek professional support.
- ⚠️Spending more than originally planned, or chasing losses by placing further bets to try to recover money already lost.
- ⚠️Neglecting work, study, family responsibilities, or daily routines because of time spent gambling.
- ⚠️Feeling anxious or restless when not gambling, or using gambling to escape stress, depression, or personal problems.
- ⚠️Borrowing money, selling possessions, or using funds meant for rent or food in order to gamble.
- ⚠️Hiding or lying about gambling activity to family members, friends, or colleagues.
- ⚠️Repeatedly failing to stick to limits you set yourself, or feeling unable to stop gambling even when you want to.
Recognising these signs is a significant and positive step. Many players across Bangladesh have found that reaching out — whether to kotk's support team or a trusted family member — made a decisive difference. You do not have to manage this alone.
How to Set Deposit Limits on kotk
A step-by-step guide to activating deposit controls on your account.
Setting a deposit limit on kotk takes less than a minute and is one of the most effective steps you can take to manage your gaming budget. Follow these steps to get started.
- Log in to your kotk account using your registered mobile number and password.
- Go to Account Settings and select the Responsible Gaming section.
- Choose Deposit Limits and select your preferred period: daily, weekly, or monthly.
- Enter your limit amount in Taka (৳) and confirm. Your new limit becomes active immediately.
Lowering a limit takes effect right away. Raising a limit requires a 24-hour waiting period before the higher amount activates — a deliberate cooling-off designed to prevent impulsive decisions.
Self-Exclusion: Taking a Full Break
What self-exclusion means on kotk and how to activate it when you need it most.
Self-exclusion is the right choice if deposit limits and session controls are not enough to keep your gaming within healthy boundaries. When you activate it, your account enters a full gaming freeze for the duration you choose — no logins, no deposits, no bets, no access to gaming content of any kind.
- Exclusion periods run from a minimum of 7 days up to 5 years — you choose at the time of activation.
- Once activated, the exclusion cannot be reversed before its elected end date, regardless of the reason.
- Any real-money balance is held securely and returned to you at the end of the exclusion period.
- kotk will not send any promotional or bonus messages to an account that is under self-exclusion.
To activate self-exclusion, go to Account Settings, select Responsible Gaming, then Self-Exclusion, and follow the on-screen steps. You can also email [email protected] directly — our team will process the exclusion within one hour of receiving your written request.
Time-Out: A Short Cooling-Off Break
How the time-out feature works and when it is the right option.
A time-out is a shorter version of self-exclusion for players who need a brief pause rather than a long break. Durations of 24 hours, 48 hours, 7 days, or 30 days are available. During a time-out your account is suspended in exactly the same way — no deposits, no bets, no gaming activity. Unlike a full self-exclusion, the time-out lifts automatically when the period expires and your account returns to normal.
The time-out tool is especially useful after a tough session, during a stressful period, or any time you want to step back before returning to the platform. You do not need to feel like you have a problem to use it — it is a proactive feature available to all kotk players.
Tips for Playing Responsibly
Practical habits that keep gaming enjoyable and sustainable for every Bangladesh player.
Responsible gaming is something you practise every time you play, not just when things go wrong. The following habits are recommended for all kotk players regardless of experience level.
- Set a gaming budget before you start and treat it as entertainment spending — not money you expect to win back.
- Never gamble with money you cannot afford to lose — rent, food, or any funds set aside for family needs are off-limits.
- Take regular breaks during gaming sessions — step away, drink water, and give yourself time to reset before continuing.
- Do not chase losses. Accepting a losing session and stepping away is discipline, not weakness — the odds of recovering in the same session are not in your favour.
- Keep gaming as one of many leisure activities. Maintain other hobbies and social connections — cricket, football, time with family in Dhaka, Chittagong, Sylhet, or Cox's Bazar — for natural perspective on your habits.
- If someone close to you expresses concern about your gaming, listen with an open mind. People who care about you often spot patterns that are hard to see from the inside.
Protecting Young People from Gambling
How kotk prevents underage access and what you can do to help keep gaming away from minors.
kotk enforces a strict minimum age of 21. All new accounts must complete an age verification check as part of KYC before any deposit or withdrawal can be processed. If any doubt about a player's age arises — including during routine account reviews — kotk suspends the account and requests documentary proof of age before allowing further activity.
If you share a mobile device with family members, keep your kotk account logged out when not in use and use a password unknown to younger members. If you believe a minor has accessed a kotk account, report it immediately to [email protected] — we treat every such report as highest priority.
Getting Help: You Are Not Alone
How to reach kotk support and where to find additional professional guidance.
If you are concerned about your own gambling or that of someone you care about, the most important first step is to talk about it. kotk's customer support team is available 24/7, and every member is trained to handle responsible gaming conversations with sensitivity and without judgment. You will not be penalised or treated differently for raising a concern — reaching out is a sign of strength.
Contact kotk Support If gambling is becoming a problem, email our team at [email protected] any time, day or night. You can request self-exclusion, a time-out, a deposit limit reduction, or simply talk to someone. Our support team responds within one hour for all responsible gaming requests. You can also request permanent account closure if that is the right decision for you.
In addition to kotk's own support, players in Bangladesh struggling with problem gambling are encouraged to speak to a trusted family member, a doctor, or a counsellor. Building a support network of friends, family, and professionals is the most effective long-term path to regaining control over gaming activity.
Our Commitment to Responsible Gaming
How kotk builds player welfare into every aspect of the platform.
Responsible gaming at kotk is not managed by a single department — it is embedded in our culture. Every product decision, every bonus design, every customer communication, and every account review is evaluated against its impact on player welfare. We do not offer promotions designed to incentivise compulsive play. Our welcome bonus wagering requirements are clearly stated, transparent, and set at achievable levels. We do not send marketing messages to players who have indicated they want to reduce their play.
We periodically review accounts for patterns that may indicate problem gambling — including sharp rises in deposit frequency, repeated loss-chasing, or sudden changes in session length and bet size. Where a player may be at risk, our support team proactively reaches out to inform them of the tools available. Our goal is simple: every kotk player in Bangladesh should be able to enjoy gaming as a safe, enjoyable, and sustainable part of their life.
Ready to play within your limits? Set your responsible gaming tools today.
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